Get in touch with the PiePay team

Have questions or just want to say hi? Send us a message here or you can email us at support@piepay.com.

Thank you for reaching out to PiePay Support!

We have received your ticket and are currently reviewing your request. One of our team members will contact you within 1-2 business days to assist with your inquiry.In the meantime, feel free to explore our Help Center or reach out to us via email at support@piepay.com for additional assistance.We appreciate your patience and look forward to resolving your issue promptly.

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FAQs

Answers to questions you might have about PiePay.

What is PiePay, and how does it work?

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PiePay is a payment management platform that simplifies payouts, revenue splits, and payroll processing for businesses and individuals. You can create groups, allocate percentages for payouts, and automate payments using multiple funding sources. Our user-friendly dashboard provides real-time tracking and analytics to help you manage your finances efficiently.

How do I set up a payment group?

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To set up a payment group:

1. Go to the "Groups" section in your dashboard.

2. Select "Create New Group.

3. "Add a group name, photo (optional), and members by email or username.

4. Set payout percentages for each member.

5. Define the funding source or transaction tag for tracking payments.

6. Review and confirm your group details.

7. Your group is now ready to process payments automatically.

What funding sources can I use with PiePay?

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PiePay supports multiple funding sources for flexibility:

Linked bank accounts (via Plaid integration)

Credit or debit cards

PiePay wallet balance


You can add or manage funding sources directly through your dashboard under the "Funding" section.

Is PiePay secure?

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Yes, PiePay prioritizes security at every step. We use industry-standard encryption to protect your data and transactions. Additionally, we partner with Dwolla, a trusted ACH payment provider, to ensure secure and compliant payment processing. Your personal and financial information is never shared without your consent.

What fees does PiePay charge?

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PiePay’s pricing is simple and transparent. We charge a small platform fee for using our services, which may vary based on your volume. For detailed pricing information, visit the "Pricing" section on our website or contact our support team at support@piepay.com.

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